At Discount Pool Supply, we want you to shop with confidence. If for any reason you are not satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

• Items must be returned within 30 days of delivery.
• Products must be unused, in original packaging, and in the same condition as received.
• Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

The following items cannot be returned:

• Opened or used chemicals (e.g., chlorine, shock, or pool treatment products)
• Clearance or final sale items

Gift cards

3. Refunds

• Once your return is received and inspected, we will notify you by email.
• If approved, your refund will be processed to your original method of payment within 5–7 business days.

Shipping charges are non-refundable, unless the return is due to our error (wrong or defective item).

4. Exchanges

• We only replace items if they are defective, damaged, or incorrect.
• If you need to exchange a product, please contact us at info@discountpoolsupply.com with your order details.

If you need to exchange a product, please contact us at info@discountpoolsupply.com with your order details.

5. Return Shipping

• Customers are responsible for paying return shipping costs, unless the item was defective or shipped in error.
• For your protection, we recommend using a trackable shipping service.